What did I tell ya, please check out my post, “End of dell saga” . I called dell’s support again, now to sort my webcam correct. Am i lucky or what, this time it got sorted out, well may be because it was my birthday :D . I called them and got connected to the right person with no delay.

I told him the problem, and he asked me to log in some site and authorize him so that my desktop is shared. Then he remotely accessed my desktop and uninstalled some drivers and reinstalled some. But problem was still there, so he suggested me to reinstall the OS and forwarded me to a OS Agent Que.

Later the other guy, Vijay called me and assisted me to reinstall my OS, setup all drivers and all. Well this support was very nice and easy as a pie.

I guess Dell’s the best and about their support- its all about a bit of luck to get the right person in within a short period of time.

Ah i forgot tell, the problem was sorted and webcam has never worked better. But fate didnt leave me alone, it gave me another misery. While reinstalling i lost some “strategically important” files. Now am trying my best to recover it. Well i will tell you the result later.

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