Today the service engineer from Dell came to replace the front panel. They were prompt about their service. The part was delivered to be me within one business day. It actually came from Singapore via air cargo, to their local assembling unit and its from there where they send it to me.

I was wondering what sort of expense they are having to maintain a good customer relation. I called their customer support, first to B’lore (for hours) and then to Malaysia for which they are paying all the expenses (toll-free hehe) and finally they had to ship a part from Singapore. It doesn’t end there. They also have to cover the expenses for the service engineer. Just imagine their total expense they spend on my call, hihi.

Another funny thing which made me post this is, see the part they send to me.

See the thing am holding, its just a front panel, which is barely 50gm. See all the boxes, foam and protective measures they added for just a panel. At first when i received this package i was surprised and happy. Why happy, i thought, wow they sent an entire laptop (I really didnt think like that, but commented to Charles like that).

Any way i got the problem solved, but now a new problem with camera. Actually it was there from the beginning. The service engineer told that there might be a hardware problem with the hardware and better book another call.

So here we go again, another Dell Customer Support Saga is going to start tomorrow.

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