Cyriac George

What did I tell ya, please check out my post, “End of dell saga” . I called dell’s support again, now to sort my webcam correct. Am i lucky or what, this time it got sorted out, well may be because it was my birthday . I called them and got connected to the right person with no delay.

I told him the problem, and he asked me to log in some site and authorize him so that my desktop is shared. Then he remotely accessed my desktop and uninstalled some drivers and reinstalled some. But problem was still there, so he suggested me to reinstall the OS and forwarded me to a OS Agent Que.

Later the other guy, Vijay called me and assisted me to reinstall my OS, setup all drivers and all. Well this support was very nice and easy as a pie.

I guess Dell’s the best and about their support- its all about a bit of luck to get the right person in within a short period of time.

Ah i forgot tell, the problem was sorted and webcam has never worked better. But fate didnt leave me alone, it gave me another misery. While reinstalling i lost some “strategically important” files. Now am trying my best to recover it. Well i will tell you the result later.

Whats so special about August-26 ??? Its not a public holiday, its not x’mas or onam, well its just another day like the rest of the days in the year. But its not “just” a day, but its my birthday, hehey…. Well today is the day i was born.

The first thing i did today was, went to the church to give thanks to lord almighty. Well, those who know me, they know i havent visited any chruch for a very loooooooong time; I have my reasons. But today i went to the very famous Vallarpadam basilica with my friend John. We went there, prayed for a while and returned. While returning we were stuck in the traffic for a while. Man i hate the traffic @ EKM.

Ahh i forgot to mention, todays is the b’day of my very dear friend Charles too. This is for him.

“Happy birthday CHARLES“

So me and Charles arranged a birthday party for our friends at Kuttamburam. A place which is well known for what they do. So we had the party late till 8pm. Some of us were so partying that he (i cant mention his name) couldnt return to his home that day on his own . But we enjoyed it so much.

Another special thing about this birthday is i got “birthday bums”. Since only John was there at home, i got kicking only from him, Praveen didnt knew about this, so i was saved from him, else i would be in the hospital while writing this. But my poor friend Charles, he got it pretty hard, I heard him yelling on the phone. Lucky me, my friends where not at home, hooo….otherwise me too would have to take all that kicking.

Well thats what happened till now, waiting for the rest of the day. Thanks my friends for your prayers and wishes.

Today the service engineer from Dell came to replace the front panel. They were prompt about their service. The part was delivered to be me within one business day. It actually came from Singapore via air cargo, to their local assembling unit and its from there where they send it to me.

I was wondering what sort of expense they are having to maintain a good customer relation. I called their customer support, first to B’lore (for hours) and then to Malaysia for which they are paying all the expenses (toll-free hehe) and finally they had to ship a part from Singapore. It doesn’t end there. They also have to cover the expenses for the service engineer. Just imagine their total expense they spend on my call, hihi.

Another funny thing which made me post this is, see the part they send to me.

See the thing am holding, its just a front panel, which is barely 50gm. See all the boxes, foam and protective measures they added for just a panel. At first when i received this package i was surprised and happy. Why happy, i thought, wow they sent an entire laptop (I really didnt think like that, but commented to Charles like that).

Any way i got the problem solved, but now a new problem with camera. Actually it was there from the beginning. The service engineer told that there might be a hardware problem with the hardware and better book another call.

So here we go again, another Dell Customer Support Saga is going to start tomorrow.